Shipping Information

At City Kidz Toys, we strive to provide convenient and reliable shipping options for our valued customers. Please review the following information regarding shipping times and methods:

Flat Rate Shipping

We offer a flat shipping rate on all orders. Please note that items shipped typically have an average delivery time of 10-15 business days, depending on your location and the time of your order.

Shipping from our Manufacturers

To offer you a wide selection of quality products, the majority of our items are shipped directly from our manufacturers located in CHINA. As a result, extended shipping times should be expected. If you require a tracking number or expedited shipping, please contact our support team, and we will assist you accordingly.

Return Policy

We want you to be fully satisfied with your purchase from City Kidz Toys. If for any reason you are not completely happy with your order, please review our return policy below:

30-Day Refund Eligibility

We accept returns within 30 days of the order date, provided that 24 hours have not passed since your order was placed. If you have any concerns regarding shipping times and logistics, please reach out to our support team for assistance.

Return Process

To initiate a return or exchange, please follow these guidelines:

  • Unworn or Unused Items: We accept returns or exchanges for unworn or unused items that do not meet your satisfaction.
  • Shipping & Handling Fees: Please note that we are unable to credit you for Shipping & Handling fees, and a 15% restocking fee will be applied.
  • Exchange for Another Item: In the event of an exchange for another item, there will be an additional Shipping & Handling fee.

Defective Items

While we make every effort to ensure the quality of our products, if you receive a defective item, please notify us immediately. We will gladly replace the item at no extra shipping cost to you or provide a refund.

Credit Card Information

For your security, once the original transaction has been completed, we no longer have access to your credit card information. If you have an outstanding balance on your order, we will require your credit card information again.

Accepted Payment Methods

We accept Visa, MasterCard, AMEX, Discover, and PayPal as forms of payment.

Return Address

Please send all garment returns to the address provided below. Ensure that you include your receipt/order number along with a note explaining the reason for your return. Kindly send the return within 14 days of receiving your order, as we are unable to accept returns after this period.

City Kidz Toys Returns

Contact Us: If you have any questions or concerns regarding our shipping and return policies, please feel free to reach out to our support team. We are available Monday to Friday, from 10:00 A.M. to 3:00 P.M. (EST). Please Do Not Ship Items for Return without Contacting Support First.

Email:

Thank you for choosing City Kidz Toys. We appreciate your business and strive to provide excellent service to make you a satisfied customer.